Privacy Policy

1. What Personal Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Create or update an account (e.g., name, email, organization).
• Provide support requests or correspondence.
• Transact credits, billing, or payment-related information.
• Submit inputs to the Service that contain personal data.

Personal data includes any information that identifies you or could reasonably identify you.

1.2 Automatically Collected Information

We may collect information automatically when you use the Service, including:

• Usage data (request counts, latency, tokens, feature usage).
• Device and connection data (IP address, browser or client type, operating system).
• Browsing patterns, log files, and interaction metadata.
• Cookies and similar tracking technologies for analytics and service optimization.

1.3 Cookies and Tracking

We use tracking technologies such as cookies and embedded scripts to:

• Enable essential site functionality.
• Improve and analyze usage of the Site and Service.
• Personalize user experiences.

You may be able to disable some cookies through your browser, but doing so may reduce functionality.

2. How We Use Your Personal Information

We use personal information to:

• Provide, operate, and maintain the Service.
• Authenticate and manage user accounts.
• Process transactions and manage billing.
• Monitor, improve, and secure the Service.
• Send service communications, updates, and support responses.
• Analyze usage to optimize performance and user experience.
• Enforce our Terms of Service and investigate misuse.

We do not collect or use personal information in ways that are materially inconsistent with the expectations established at the time of collection.

3. How We Share and Disclose Personal Information

We may share personal data only as follows:

• Service Providers: Third-party vendors who support our operations (e.g., hosting, analytics, payments).
• Affiliates: Entities under common control with Gatewayz AI.
• Legal Obligations: To comply with legal process or enforce rights.
• Business Transfers: In connection with a merger, sale, or financing event.
• Aggregate or De-identified Data: For analytics or reporting that does not identify individuals.

We do not sell personal information for advertising or marketing purposes.

4. AI Inputs, Outputs, and Logging Options

4.1 User Inputs and Outputs

Your inputs and model outputs ("User Content") may include personal information. We treat them according to the settings you choose:

• By default, we do not log or retain prompts and responses beyond what is necessary to operate the Service.
• If you opt in to logging or analytics, we may store and analyze that data to improve the Service, anonymized where reasonably possible.

4.2 Model Provider Data Policies

Different AI model providers have their own data retention and training policies. Where possible, Gatewayz AI provides controls allowing you to route requests to providers that do not retain or train on your data.

You remain responsible for ensuring you have the legal right to submit any personal data through the Service.

5. Security

We implement administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, or misuse.

No method of transmission or storage is perfectly secure. Use of the Service is at your own risk.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

You may request deletion of your account and associated personal information, subject to legal and operational obligations.

7. Access, Correction, and Deletion

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of personal information.

Requests can be submitted using the contact information below.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Site with an updated effective date.

Continued use of the Service constitutes acceptance of the revised policy.

10. Contact Information